What are our strengths?
1) Reliable, Cost-effective Supply
We are offering direct ex-factory price and also provide a value added service such as 1 year of warranty. Which enable you be always the most competitive in market
Purchase with confidence
Our paypal accounts are verified. Our goal is to achieve 100% customer satisfaction by the following
policies.
We are offering direct ex-factory price and also provide a value added service such as 1 year of warranty. Which enable you be always the most competitive in market
Purchase with confidence
Our paypal accounts are verified. Our goal is to achieve 100% customer satisfaction by the following
policies.
A.
One Year Warranty
Product Warranty will become effective from the delivery date. If our product develops a fault within one year, we will offer free repairing to you. If defective within 7 days, we will replace it and be responsible for the shipping cost from our place to yours.
However, the warranty does not cover any damages or malfunction resulting from misuse, faulty voltage supply, accident, repairs, etc.
One Year Warranty
Product Warranty will become effective from the delivery date. If our product develops a fault within one year, we will offer free repairing to you. If defective within 7 days, we will replace it and be responsible for the shipping cost from our place to yours.
However, the warranty does not cover any damages or malfunction resulting from misuse, faulty voltage supply, accident, repairs, etc.
3) Distribution Systems
Currently, our products can be purchased via numerous auction portals, including e-bay, Yahoo (Australia), Yahoo (Singapore) and Yahoo (Taiwan). Our products will soon be available on the auction websites of Amazon, Lycos, ubill, QXl, etc.
Currently, our products can be purchased via numerous auction portals, including e-bay, Yahoo (Australia), Yahoo (Singapore) and Yahoo (Taiwan). Our products will soon be available on the auction websites of Amazon, Lycos, ubill, QXl, etc.
4) Reliable Delivery Services And Fast Shipment
We will use Express Delivery or Registered Mail to send the product(s) out. Express delivery will take about 1~3 business days while registered mail takes 10~20 days.
5) Competitive Prices
CArtek has several pricing strategies to meet different needs of customers. These include volume discounts, auction bid prices and special promotional discounts.
CArtek has several pricing strategies to meet different needs of customers. These include volume discounts, auction bid prices and special promotional discounts.
Our office hours: 9:00am-6:00pm (Hong Kong Time) - Monday to Friday
For enquiry:
Cartek Electronics Ltd
Tel: 852 2389 0611
Fax: 852 23890010
MSN: Cartek@live.hk
Skype: Cartekaudio
Email address: sales@cartek.com.hk
Factory:
Shan Xia Industrial District, donggang city
Guangdong Province, China
Cartek Electronics Ltd
Tel: 852 2389 0611
Fax: 852 23890010
MSN: Cartek@live.hk
Skype: Cartekaudio
Email address: sales@cartek.com.hk
Factory:
Shan Xia Industrial District, donggang city
Guangdong Province, China
1) If defective within 7 days (count from delivery date, not human-caused faulty), you could return it to us for replacement.
2) If defective between 8 days and 1 year, we will offer free repairing service.
3) In warranty period, the buyer and seller are responsible for 1 way of shipping cost respectively. We will pay for the shipping from our place to yours while buyer should pay the return cost.
4) If we have checked but found the item is working fine, the buyer should pay for 2 ways of shipping cost.
2) If defective between 8 days and 1 year, we will offer free repairing service.
3) In warranty period, the buyer and seller are responsible for 1 way of shipping cost respectively. We will pay for the shipping from our place to yours while buyer should pay the return cost.
4) If we have checked but found the item is working fine, the buyer should pay for 2 ways of shipping cost.
*Remark: email us if you find any technical problem during installation.
Most of the problems are because of misuse or incorrect installation. PLEASE check carefully before sending the item(s) back as we will not be responsible for any shipping cost if we find the product is not faulty as you described. THE RIGHT TO JUDGE THE DEFECTIVENESS IS FROM OUR TECHNICIAN'S REPORT. Mail us before you sending out the product(s).
Most of the problems are because of misuse or incorrect installation. PLEASE check carefully before sending the item(s) back as we will not be responsible for any shipping cost if we find the product is not faulty as you described. THE RIGHT TO JUDGE THE DEFECTIVENESS IS FROM OUR TECHNICIAN'S REPORT. Mail us before you sending out the product(s).
One Year Guarantee
As we send back the defective item to our factory, it normally takes time. It depends on the complexity of the technical problem. Please be patient during the time for repairing.
We recommend our buyers to install all of our products by professional installer and check before installation. Installation fee is NOT included if replacement or repairing is taken.
Damaged cases:
We check all our items before sending out. If you received a broken item, please keep all the package material, take photos and send to us immediately. We only accept these cases reported within 7 days since delivered date. We will help you to claim damage to the courier.
We check all our items before sending out. If you received a broken item, please keep all the package material, take photos and send to us immediately. We only accept these cases reported within 7 days since delivered date. We will help you to claim damage to the courier.
The item's warranty becomes invalid:
(1) If damaged is caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
1 year's warranty
(2) If the warranty seal is removed or damaged.
(3) If the item was opened, removed any parts of the item or repaired by unauthorized person.
(3) If the item was opened, removed any parts of the item or repaired by unauthorized person.
Please read carefully our policies and sale terms before placing your order. If you have any questions, please feel free to email us.
Our certified technicians will test all items before shipment.
Mail us immediately once you find the products have any problem. We will offer you a return number to return the item if needed. The returned item will not be checked or repaired without the return number.
Mail us immediately once you find the products have any problem. We will offer you a return number to return the item if needed. The returned item will not be checked or repaired without the return number.